Who we are
Our site address is https://waterlilyacupuncture.co.uk/ (the Site).
Water Lily Acupuncture Clinic (Water Lily)
13 Brewers Lane, Richmond TW9 1HH
Data privacy officer: Ying Zhang
Email address: firstname.lastname@example.org
What personal data we collect and why we collect it
We collect personal data that you may have provided directly to us or with regards to site usage data, this may have been collected automatically while you were using our Site.
All requested data is compulsory unless otherwise specified,. If you refuse to give us such data, it may not be possible for this Site to provide the requested service to you.. You are free to withhold any personal data deemed optional by the Site. This will not affect the availability of any Site services or the way they operate.
The User is responsible for any personal data from third parties that they have obtained, published, and shared through this Site and confirms that they have the third party’s consent to provide such data.
Personal data collected
What we do
Why we do it
First name, surname, email address, and phone number
We use the data to act on any requests sent to us via a form on the site.
It’s an important part of our commitment to provide you a good service.
Anonymised IP address, type of device, usage data
We use analytics data collected to help us improve our site user experience
We are committed to providing you the best experience of our site.
Fraud prevention and detection
We use any of the above categories of information to identify, prevent and detect fraud, against either you or Water Lily. Detecting and preventing fraud is, unfortunately, an absolutely essential part of our service and commitment to you. Legally we have to do this and it is very important for us.
Personalising your Water Lily experience
We use the data we collect to help us provide you with the best service and user experience possible.
Fraud prevention and detection
Water Lily adopts all necessary security measures to prevent unauthorised access, disclosure, modification, or destruction of the data by unauthorised personnel.
The data is processed using computer equipment or web-based tools strictly for the purposes described. In certain cases, besides OC, your data may also be processed by our suppliers (third party technical service providers, couriers, hosting providers, payment service providers, marketing agencies, affiliate sites), nominated, if necessary, as data processors on our behalf. The updated list of data processors is available on request from Water Lily.
Legal basis for processing personal data
We collect and process your data only under one of the following conditions.
We will only process your data if you have given us your explicit consent. This includes:
Providing us your personal data in such cases is entirely optional. You are free to opt out from it. However, in the absence of such data, it may not be possible for Water Lily to effect the above mentioned services.
Data transfer outside of the European Union
Some of the third parties described in the “Sharing of information” section could have offices in countries outside of the EU but still offer an adequate level of data protection as established by the European Commission.
The transfer of your personal data outside of the EU to countries that cannot ensure adequate levels of protection will only be carried out through the conclusion of an agreement between Water Lily and said subjects. Such agreements will contain standard contractual clauses safeguarding your personal data, that have been approved by the European Commission, and only if the data transfer is necessary for the performance of the contract between OC and you (for the purchase of services offered on our Site, for site registration, or use of Site services or to act on any of your requests.)
How long do we keep your data?
Your data will be retained until the completion of your request or the cessation of the requested service. This does not include any personal data we are obliged to conserve for administrative, legal or security reasons.
You are free to exercise your rights with regards to the processing of your personal data held by Water Lily at any given moment. Please find below an explanation of the ways you can exercise your rights.
If you would like to exercise your rights or make a claim to any of the authorities responsible for data protection you may do so.
In Italy, the complaint can be made to Garante per la Protezione dei Dati Personali. In England, Wales and Northern Ireland, you can make the complaint to the Information Commissioner’s Office. More information on the way to lodge a complaint is available on the Garante site (http://www.garanteprivacy.it) or the ICO site (https://ico.org.uk)